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Banks Should Operate Like Tech Companies To Survive

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“I happen to believe that many banks, perhaps not all, are well-positioned to build brand new products,” David Rafalovsky, chief technology officer at Russian state-owned lender Sberbank, said as he expressed his frustration with the separate classification of fintech or financial technology and banks, with the former seeming like a “threat” to the latter. He added that major lenders are no less fintech than the technology upstarts.

Tech giants with their entries like Apple’s credit card, Facebook’s libra cryptocurrency initiative, and Google’s soon-to-debut checking account are making moves in the financial market, looking to compete with existing banks. Meanwhile, in Europe, app-based checking accounts like Monzo, Revolut, and N26 have garnered a million following with their streamlined user interfaces and absence of fees.

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“For every bank – and there’s no exception – we have to master technology just in order to increase the customer convenience,” Michael Gorriz, chief information officer of Standard Chartered, said as he highlighted the bank’s focus on ensuring that its IT team works “like a fintech”.

Gorriz, addressing the bank’s investment in and partnership with a number of fintech companies to utilize their technology, said, “If this is not enough, we set up our own fintech companies.”

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“1.7 Billion Adults Have No Account With A Financial Institution”

Chief information officer Henry Ma of WeBank, an online bank backed by Chinese tech giant Tencent, asserted the benefit of technological innovation in financial services when it comes to clients who have limited access to banking. “Technology is actually providing a golden opportunity for us to be able to tap into a market which was highly untouched before,” he said. According to The World Bank, 1.7 billion adults have no account with a financial institution.

 “I wonder what the future holds for pure financial players,” Rafalovsky pointed as he argued that the banks which will “survive” in the long term would have to “evolve” as well as “move and operate as technology companies do.”

WeBank’s Ma supplemented this assertion by saying, “Banks should behave more like technology companies. (They) should invest a lot more in core technology and be competitive once again.” He also added that the branchless bank has already heavily invested in procuring engineers and data scientists.

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What Is REAL Messenger?

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REAL Messenger is an app designed to help agents promote their listings and themselves.

Social media is table stakes now. But not all apps are created equal. Facebook is for friends. Instagram is for interests and LinkedIn is for work connections. So why shouldn’t real estate has its own social media platform that brings together a global community of agents, buyers, and sellers?

We’ve learned that there’s power in a platform to find what you’re looking for, to share, and to chat — opening doors and elevating your presence. We’ve watched how people become influencers with followers who devour every post. These influencers don’t have to pay to promote themselves, they’ve built their audience through content, personality, and what they stand for.

In contrast, real estate has become “pay-to-play,” restricting agents from showcasing their listings on well-known real estate platforms, unless they pay (a lot!) to promote them. Agents have lost control in the real estate process, while big proptech profits from agents’ hard-earned listings.

Social media meets real estate

Imagine a social media outlet just for real estate — one like Instagram or WhatsApp geared 100% to our industry. The audience is engaged in real estate. Agents connect to share information about listings with one another or potential buyers and sellers – and retain those connections. Agents can even share their knowledge of properties before they are listed publicly.

It’s now all possible with the REAL Messenger app, an incredibly fast social media platform for real estate agents to promote their listings and share their styles and specialties, as well as their sales history and approach. Integrated into the app is an easy chat feature that replaces the need for cold calls, excessive emails, and online ads that don’t yield much return on investment.

Giving agents back control

From the agents’ perspective, sites and apps like Zillow are taking listing information from MLS agreements, repackaging it to promote it on their sites, then selling the information back to the agents who owned it in the first place! Agents end up paying these sites expensive advertising fees. And while many agents use Instagram to let their followers know about their listings, they are not really targeting a real estate-specific audience. WhatsApp is also used for secure, data-encrypted conversations ensuring quick exchanges of information. But how can an agent build their business when they’re promoting to people who are not in the market? Our formidable team of developers created the best of all worlds for the world of real estate — it’s like Instagram with a secure chat feature similar to that of WhatsApp.

The REAL advantage

Self-branding and inbound marketing is built into REAL. Agents brand themselves by creating content that showcases their listings, providing information buyers will need, and sharing their successes with transactions. Agents use the app’s three-point rating system to describe their listing and other important characteristics.

Potential buyers can search for anything specific to their interests (i.e., a home with a patio, a garden, or a swimming pool) in particular zip codes. They can also browse by scrolling through the listings to find the hottest, most popular real estate properties in their areas. These potential buyers can follow agents whose posts resonate with their preferences and interests, expanding agents’ networks.

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Deepfakes Explained

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Deepfakes are fake videos created using digital software, machine learning, and face swapping. Deepfakes are computer-created artificial videos in which images are combined to create new footage that depicts events, statements, or actions that never actually happened. The results can be quite convincing. Deep fakes differ from other forms of false information by being very difficult to identify as false.

How do deepfakes work?

The basic concept behind the technology is facial recognition, users of Snapchat will be familiar with the face swap or filter functions which apply transformations or augment their facial features. Deep Fakes are similar but much more realistic. Fake videos can be created using a machine learning technique called a “generative adversarial network” or GAN. For example, a GAN can look at thousands of photos of Beyonce and produce a new image that approximates those photos without being an exact copy of any one of the photos. GAN can be used to generate new audio from existing audio, or new text from the existing text – it is a multi-use technology. The technology used to create Deep Fakes is programmed to map faces according to “landmark” points. These are features like the corners of your eyes and mouth, your nostrils, and the contour of your jawline.

When seeing is no longer believing

While the technology used to create deep fakes is a relatively new technology, it is advancing quickly and it is becoming more and more difficult to check if a video is real or not.  Developments in these kinds of technologies have obvious social, moral, and political implications. There are already issues around news sources and the credibility of stories online, deep fakes have the potential to exacerbate the problem of false information online or disrupt and undermine the credibility of and trust in news, and information in general.

The real potential danger of false information and deep fake technology is creating mistrust or apathy in people about what we see or hear online. If everything could be fake does that mean that nothing is real anymore? For as long as we have had photographs and video and audio footage they have helped us learn about our past and shaped how we see and know things. Some people already question the facts around events that unquestionably happened, like the Holocaust, the moon landing, and 9/11, despite video proof. If deepfakes make people believe they can’t trust video, the problems of false information and conspiracy theories could get worse.

False news can lead to false memories

One of the most common concerns and potential dangers of deep fakes and false information, in general, is the impact it can have on democratic processes and elections.

A recent survey from UCC confirmed that people recall fake news more than real news. The results of the survey indicated that voters may form false memories after seeing fabricated news stories, especially if those stories align with their political beliefs, according to a new study. The researchers suggest the findings indicate how voters may be influenced in upcoming political contests, like the 2020 US presidential race.

The author of the report Dr. Gillian Murphy added; “This demonstrates the ease with which we can plant these entirely fabricated memories, despite this voter suspicion and even despite an explicit warning that they may have been shown fake news,”.

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What Is Cognitive Computing?

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Cognitive computing is the use of computerized models to simulate the human thought process in complex situations where the answers may be ambiguous and uncertain. The phrase is closely associated with IBM’s cognitive computer system, Watson.

Computers are faster than humans at processing and calculating, but they have yet to master some tasks, such as understanding natural language and recognizing objects in an image. Cognitive computing is an attempt to have computers mimic the way a human brain works.

To accomplish this, cognitive computing makes use of artificial intelligence (AI) and other underlying technologies, including the following:

  • Expert systems
  • Neural networks
  • Machine learning
  • Deep learning
  • Natural language processing (NLP)
  • Speech recognition
  • Object recognition
  • Robotics

Cognitive computing uses these processes in conjunction with self-learning algorithms, data analysis, and pattern recognition to teach computing systems. The learning technology can be used for speech recognition, sentiment analysis, risk assessments, face detection, and more. In addition, it is particularly useful in fields such as healthcare, banking, finance, and retail.

How Does Cognitive Computing Work?

Systems used in the cognitive sciences combine data from various sources while weighing context and conflicting evidence to suggest the best possible answers. To achieve this, cognitive systems include self-learning technologies that use data mining, pattern recognition, and NLP to mimic human intelligence.

Using computer systems to solve the types of problems that humans are typically tasked with requires vast amounts of structured and unstructured data fed to machine learning algorithms. Over time, cognitive systems are able to refine the way they identify patterns and the way they process data. They become capable of anticipating new problems and modeling possible solutions.

For example, by storing thousands of pictures of dogs in a database, an AI system can be taught how to identify pictures of dogs. The more data a system is exposed to, the more it is able to learn and the more accurate it becomes over time.

To achieve those capabilities, cognitive computing systems must have the following attributes:

  • Adaptive. These systems must be flexible enough to learn as information changes and as goals evolve. They must digest dynamic data in real time and adjust as the data and environment change.
  • Interactive. Human-computer interaction is a critical component of cognitive systems. Users must be able to interact with cognitive machines and define their needs as those needs change. The technologies must also be able to interact with other processors, devices, and cloud platforms.
  • Iterative and stateful. Cognitive computing technologies can ask questions and pull in additional data to identify or clarify a problem. They must be stateful in that they keep information about similar situations that have previously occurred.
  • Contextual. Understanding context is critical in thought processes. Cognitive systems must understand, identify and mine contextual data, such as syntax, time, location, domain, requirements, and a user’s profile, tasks, and goals. The systems may draw on multiple sources of information, including structured and unstructured data and visual, auditory, and sensor data.

Examples and applications of cognitive computing

Cognitive computing systems are typically used to accomplish tasks that require the parsing of large amounts of data. For example, in computer science, cognitive computing aids in big data analytics, identifying trends and patterns, understanding human language, and interacting with customers.

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